Understand what people are carrying
When organizations change direction repeatedly, even sensible decisions can feel destabilizing. Employees may be asking whether expectations will change again, whether leadership is aligned or whether their work still matters.
Communication is an operating practice
I believe leaders should distinguish what is decided, what remains uncertain, who owns the next step and when people can expect another update. Clear communication does not require pretending to have every answer.
The leadership question
Are we asking people to embrace change without giving them enough information to understand their role in it?